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Shipping, Costs and Returns

Shipping

Orders are normally shipped the same day and reach the customer approximately 2-5 days later (outside the Netherlands). We need your order before 12 noon to be able to ship it the same day. We reserve the right to extend delivery times during campaigns.

All orders outside the Netherlands are shipped with PostNL or DHL. Customs and import taxes and any other costs related to delivery outside the Netherlands that may arise are the responsibility of the customer to pay.

 

Shipping costs

Normal shipping costs, but shipping is free on orders over €250,-.

 

 

When buying on equznovonetherlands.com, a 14-day right of withdrawal always applies. This means that you as a customer have the right to cancel your purchase by notifying PS of Sweden within 14 days of you or your agent receiving the ordered item (the withdrawal period).

  

To exercise your right of withdrawal on your purchase, the product needs to be returned to us within 14 days of receiving it. In order for the return to be approved, you need to fill all the parts in the return form that was sent with the original packaging.

  

When applying the right of withdrawal from your purchase, you as a customer are responsible for the return shipping cost. Use the included return shipping note that is in the original package and hand in the package to your nearest agent.

  

If you have lost your return label, please contact our customer service and we will help you get a new one.

  

Once we have received and approved your return, we will refund you for the returned products. Any shipping costs remaining are not refunded.

  

Returned products are returned in unchanged and unused condition. This means that labels, any Velcro fasteners, labels and protection points are found on the product in the same condition as on delivery. The return must be returned well packed and in the same way as these were delivered to be approved.

  

In the event of damaged returns, such as the above-mentioned lost labels, damaged Velcro straps, dirt, hair or removed protective plastic, Equinovo has the right to charge a depreciation compensation in accordance with how damaged the product has become. Up to 100% of the value of the product if it is not considered to be in salable condition. Money is refunded for the item minus the value deduction according to law.

 

Refunds will be made when we have received and checked the condition of the goods. The refund applies to the cost of the returned product. The shipping cost remains and is thus never refunded.